Shipping & Delivery

Shipping & Delivery

You will receive a confirmation SMS with your order number once your order is processed. Please allow 24-72 hours (Dhaka only) and 48-96 hours (Other Districts/Areas) for your tracking to become live. Please, search your order number on the following page to know your order’s latest update.

You can order for Home Delivery and Courier Office Pick-up.

We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping. You can select your preferred option during the checkout process.

Delivery times may vary depending on your location and the availability of the product. Typically, orders within Dhaka are delivered within 2-4 business days, while deliveries outside Dhaka may take 4-7 business days. However, please note that these are estimated delivery times and actual delivery may vary based on factors such as courier service efficiency and any unforeseen circumstances. Delivery times may depend also on the shipping method chosen and the destination. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-4 business days, and express shipping takes 1-2 business days.

Please return the item to us for an exchange (subject to the correct item being in stock). If the correct item is no longer in stock, you can pick from other available products.

Our delivery fee within Dhaka is 70 taka.

Yes, we deliver all over Bangladesh, and the delivery charge outside Dhaka is 100 taka. We use third-party courier service to deliver our products.

If your order has not arrived within the expected delivery time, please check the tracking information provided. If there are any issues, contact our customer service team for assistance.

If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.

In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

We occasionally offer free shipping promotions. Free shipping is sometimes available for orders that meet a minimum purchase requirement. Please check our website or subscribe to our newsletter to stay informed about any upcoming free shipping offers.

We partner with several reputable shipping carriers, including RedX, Pathao, and Steadfast to ensure your package arrives safely and on time.